Help

Need help? Select one of the topics below to find what you're looking for

Community Help

Help related to communities

How can I set up my own competition?

Head over to our create page and follow the steps.

Is this an alternative to Smashgg?

No, your tournament runs like usual through Smashgg.

Do all of the participants of my competition need to sign in?

Only competition entrants who have earned a share of the prize pool are required to sign in.

Why isn't my competition updating?

Event data is fetched every 10 minutes, so you may not see your changes instantaneously.

What do I do when my tournament is over?

After your tournament has been finalized on Smashgg, navigate to your Context Admin page by selecting the "Admin" button on your Context competition page. You will be able to finalize payments there.

Still looking for an answer?

Get in contact with us here.

Player Help

Help related to players

How do I withdraw my winnings?

This video details how to withdraw your winnings

How do I link my Smashgg account?

This video details how to link your Smashgg account

Why can't I see my winnings on my profile?

In order to see your winnings, you must first connect your Smashgg account to your Context.gg profile. This can be done on your profile.

How long will it take to get the money I withdrew?

You should receive your money instantly.

I no longer have access to the PayPal email I've added, what can I do?

You can add another PayPal email in your External Profiles section.

Still looking for an answer?

Get in contact with us here.

FAQ

Frequently asked questions

Is this an alternative to Smashgg?

No, your tournament runs like usual through Smashgg.

How can I set up my own competition?

Head over to our create page and follow the steps.

Do all of the participants of my competition need to sign in?

Only competition entrants who have earned a share of the prize pool are required to sign in.

Why isn't my competition updating?

Event data is fetched every 10 minutes, so you may not see your changes instantaneously.

What do I do when my tournament is over?

After your tournament has been finalized on Smashgg, navigate to your Context Admin page by selecting the "Admin" button on your Context competition page. You will be able to finalize payments there.

Still looking for an answer?

Get in contact with us here.